Frequently Asked Questions
WHO IS FOCUS GROUP HEALTH?
Focus Group Health, is a Sago online community. It is comprised of people like you who are interested in sharing their opinions and views on a variety of topics to help influence the development of technology, healthcare and much more.
Members of Focus Group Health participate in research studies in a variety of ways:
- In person at one of our 14 offices across the US
- On the telephone
- Online from a computer anywhere in the world
WHO IS SAGO?
Sago has provided market research services that help companies understand their potential influences in the marketplace and customer needs for over 50 years. Over this time, we have amassed the technical expertise and extensive market knowledge to provide our clients with a comprehensive range of quantitative and qualitative research services. We have established high standards of professionalism and commitment based on our values of partnership, quality and service excellence; standards against which we measure ourselves on every project that we undertake. To learn more about Sago, visit our website at www.Sago.com.
WHO CAN JOIN?
Anyone 18 years or older is eligible to join. The process is simple and only takes a few minutes. Click here to become a member. You may only join the panel once. Sago reserves the right to refuse any membership applications not in accordance with our terms.
IS THERE A COST FOR JOINING?
There is absolutely no cost to join. We will not try to sell you anything or sell your personal information to a third party. Please read our Privacy Policy for more information.
WHAT WILL BE ASKED WHEN I'M REGISTERING?
You will be asked for some basic information and will be able to create your own personal login and password. It only takes a few minutes to sign up. Once your profile is complete, we can begin matching your specialty and experience to one of the thousands of research studies we conduct each year. When we find a study that fits your profile we will contact you either by email or phone, to see if you qualify.
HOW DO I UPDATE MY PERSONAL INFORMATION?
Updating your information is simple, login to your account and click ‘Profile Surveys’. Once your profile is updated we can match your specialty and experience to one of the thousands of research studies we conduct.
HOW CAN I STOP RECEIVING EMAILS FROM YOU?
We appreciate your participation and would like to have you continue your membership with Focus Group Health. Each email we send contains an easy, automated way for you to discontinue receiving email from us. Simply follow the instructions at the end of any email.
WHAT IS YOUR EMAIL ADDRESS IF I WANTED TO ADD YOU TO MY TRUSTED SENDERS?
You will only receive emails from survey@focusgroup.com. Add this address to your trusted or safe sender list to ensure that you receive opportunities to participate.
HOW DO I PARTICIPATE IN AN ONLINE SURVEY?
You will receive an email or a telephone call when we find a study that fits you. If you meet the qualifying criteria for a study, you will be asked to participate. Remember to complete your profile information to receive more opportunities.
WHEN I CLICKED ON THE LINK THE SURVEY WAS CLOSED?
For each online survey we conduct there is a specific amount of responses we are looking for. Sometimes we have more responses than expected and reach our quota for a study quickly. In this case, we will close the survey link. We recommend you try to take the survey as soon as possible after receiving the notification.
WHY DIDN’T I QUALIFY FOR THE SURVEY?
We conduct thousands of surveys each year and each survey targets different ages, specialties, years of experience and regions. We do our very best to match you to the right survey, but in some cases your profile, habits or lifestyle do not match the criteria of the survey you were asked to participate in.
Sometimes we have more responses than expected and reach our quota for the study quickly. We recommend you try to take the survey as soon possible after receiving the notification. Remember to keep your profile up to date so we can match you to a study that's right for you.
WHY AM I NOT RECEIVING ANY SURVEYS?
We try to match your specialty and experience to one of our research studies. When we find a study that fits your profile we will contact you either by email or phone to see if you qualify. Remember to keep your profile up to date so you receive the maximum amount of opportunities.
Also, make sure the email invitations aren't being placed in your SPAM folder. Add survey@focusgroup.com to your trusted or safe sender list to ensure the invitations make it into your inbox.
CAN I STOP IN THE MIDDLE OF THE SURVEY AND TAKE IT LATER?
Sometimes, it depends on the survey. Some surveys allow for you to stop and proceed at a later point in time while others do not allow this. There will be instructions within each survey that will let you know if you can finish at a later time.
CAN I CHANGE MY ANSWERS?
Most of our surveys will not allow you to go back and change answers to questions. We encourage you to take your time and read each question thoroughly before moving on.
Privacy
WHY DID I RECEIVE AN EMAIL FROM YOU?
If you received an email from Focus Group Health, your email address is either listed with us as someone who has expressly shared this address to receive communications from us, you have registered with us or otherwise have an existing relationship with us.
HOW IS MY PRIVACY PROTECTED?
We have security measures in place to protect against the loss, misuse and alteration of data used by our system. Check out our Privacy Policy for more information.
WILL YOU SHARE MY INFORMATION WITH OTHER COMPANIES?
We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.
WHY DO WE ASK FOR YOUR PERSONAL INFORMATION?
Often our clients would like to know how the opinions of people of different ages, regions of the country, backgrounds and years of experience compare. People of varying ages and years of experience have differing opinions and views on products and services. We want to ensure we are collecting information from all points of view. We assure you that your information is protected. We have security measures in place to protect against the loss, misuse and alteration of data used by our system. For further information please review our Privacy Policy.
Technical Support
I AM HAVING TECHNICAL PROBLEMS AND CANNOT ACCESS THE SURVEY. WHAT SHOULD I DO?
Occasionally we experience some technical difficulties with our online surveys. We recommend that you completely close out of the survey and wait for 60 minutes and then try again. If you continue to experience technical difficulties you can contact us.
WHAT DO I DO IF I CAN NOT VIEW OR HEAR SOME OF THE SURVEY CONTENT?
Sometimes you may not have the appropriate technology to view the project such as a sound card or high speed internet access. We are sorry you are unable to participate in these types of projects but hope that you will consider participating in future studies. We also occasionally experience technical issues on our end. Please contact us if you're having technical difficulties.
WHY AM I NOT RECEIVING EMAILS FROM YOU?
Many email and Internet Service Providers have SPAM protection in place to ensure you receive communications from only trusted sites. This may prevent some or any of our email invitations reaching you. To make sure you receive our survey invitations please add survey@focusgroup.com to your list of trusted senders.
Honorarium
Why should I participate?
Your medical expertise will provide insights and feedback to assist in the advancement of new technology, treatments, and innovations in the healthcare industry. You will be helping make a difference in the lives of patients.
You will also receive an honorarium in the form of reward points. Honoraria for online studies should be received within 2-3 weeks of participation, depending on the length the study is open.
The reward points will be added to your online account, and you will have the ability to redeem via a catalogue right away or accumulate them and redeem them later. The catalogue has many options such as Virtual Debit Card, Physical Debit Card, Amazon, Best Buy, Apple, and many more.
*In rare cases a different form of payment is offered and will be communicated to you prior to being recruited for the session.
IS MY HONORARIUM TAXABLE?
Yes. You will be responsible for the payment of any taxes that may be due as a result of honoraria that you receive from us. We will issue an IRS form 1099 to any member who receives $600.00 (or the then current minimum amount established by the IRS for 1099 reporting) or more in honoraria from Focus Group Health including from any one of our facilities in a year.
I DID NOT RECEIVE MY HONORARIUM
If there is a case where you have not received a honorarium or have not been awarded the correct amount, please contact us and we will correct the situation as quickly as possible. Please allow for up to 8 weeks for your honorarium to arrive.
