Frequently Asked Questions
WHO IS FOCUS GROUP HEALTH BY SCHLESINGER?
Focus Group Health, by Schlesinger, is a Schlesinger Group online community. It is comprised of people like you who are interested in sharing their opinions and views on a variety of topics to help influence the development of technology, food healthcare and much more.
Members of Focus Group Health participate in research studies in a variety of ways:
WHO IS SCHLESINGER GROUP?
Schlesinger Group has provided market research services that help companies understand their potential influences in the marketplace and customer needs for over 50 years. Over this time, we have amassed the technical expertise and extensive market knowledge to provide our clients with a comprehensive range of quantitative and qualitative research services. We have established high standards of professionalism and commitment based on our values of partnership, quality and service excellence; standards against which we measure ourselves on every project that we undertake. To learn more about Schlesinger Group, visit our website at www.schlesingerGroup.com.
WHO CAN JOIN?
Anyone 18 years or older is eligible to join. The process is simple and only takes a few minutes. You may only join the panel once. Schlesinger Group reserves the right to refuse any membership applications not in accordance with our terms.
HOW DO I JOIN?
Click on the Join button, where you will be asked a few short questions about yourself. After submitting the questions, a confirmation email will be sent to you. Simply follow the instructions on the confirmation email and you'll be registered and ready to go.
IS THERE A COST FOR JOINING?
CAN MY FAMILY MEMBERS AND FRIENDS JOIN?
Of course! Anyone 18 years or older is eligible to join.
HOW LONG WILL IT TAKE TO JOIN?
It will take only a few minutes to become a member. You will be asked to create a personal login and password and provide some basic information about yourself. After submitting your basic information, a confirmation email will be sent to you. Simply follow the instructions on the confirmation email and you'll be registered and ready to go. Once you've registered, we can match your lifestyle and interests to one of the thousands of research studies we conduct each year. We will contact you either by email or phone when we find a study that fits you and ask a few questions to see if you qualify.
HOW DO I UPDATE MY PERSONAL INFORMATION?
It is simple, login into Focus Group Health and click on the Update My Info link under Profile Surveys. You can update your contact information here. When your profile is up-to-date, we can match your lifestyle and interests to one of the thousands of research studies we conduct each year. We will contact you either by email or phone when we find a study that fits you and ask a few questions to see if you qualify. The more information you provide, the better we can match you up with a survey that fits your interests.
HOW CAN I STOP RECEIVING EMAILS FROM YOU?
We appreciate your participation and would like to have you continue your membership with Focus Group Health. Each email we send contains an easy, automated way for you to discontinue receiving email from us. Simply follow the instructions at the end of any email.
WHAT IS YOUR EMAIL ADDRESS IF I WANTED TO ADD YOU TO MY TRUSTED SENDERS?
You will only receive emails from [email protected] Add this address to your trusted or safe sender list to ensure that you receive opportunities to participate.
HOW DO I PARTICIPATE IN AN ONLINE SURVEY?
You will receive an email or a telephone call when we find a study that fits you. If you meet the qualifying criteria for a study, you will be asked to participate. Remember to complete your profile information to receive more opportunities.
WHEN I CLICKED ON THE LINK THE SURVEY WAS CLOSED?
For each online survey we conduct there is a specific amount of responses we are looking for. Sometimes we have more responses than expected and reach our quota for a study quickly. In this case, we will close the survey link. We recommend you try to take the survey as soon as possible after receiving notification.
WHY DIDN’T I QUALIFY FOR THE SURVEY?
We conduct thousands of surveys each year and each survey targets different ages, industries, regions and characteristics. We do our very best to match you to the right survey, but in some cases your profile, habits or lifestyle do not match the criteria of the survey you were asked to participate in.
Sometimes we have more responses than expected and reach our quota for the study quickly. We recommend you try to take the survey as soon possible after receiving notification. Remember to keep your profile up to date so we can match you to a study that's right for you.
WHY AM I NOT RECEIVING ANY SURVEYS?
We try to match your lifestyle and interests to one of our research studies. When we find a study that fits your profile we will contact you either by email or phone to see if you qualify. Remember to keep your profile up to date so you receive the maximum amount of opportunities.
Also, make sure the email invitations aren't being placed in your SPAM folder. Add [email protected] to your trusted or safe sender list to ensure the invitations make it into your inbox.
CAN I STOP IN THE MIDDLE OF THE SURVEY AND TAKE IT LATER?
Sometimes, it depends on the survey. Some surveys allow for you to stop and proceed at a later point in time while others do not allow this. There will be instructions within each survey that will let you know if you can finish at a later time.
CAN I CHANGE MY ANSWERS?
Most of our surveys will not allow you to go back and change answers to questions. We encourage you to take your time and read each question thoroughly before moving on.
WHY DID I RECEIVE AN EMAIL FROM YOU?
If you received an email from Focus Group Health, your email address is either listed with us as someone who has expressly shared this address to receive communications from us, you have registered with us or otherwise have an existing relationship with us.
HOW IS MY PRIVACY PROTECTED?
WILL YOU SHARE MY INFORMATION WITH OTHER COMPANIES?
We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.
WHY DO WE ASK FOR YOUR PERSONAL INFORMATION SUCH AS INCOME?
I AM HAVING TECHNICAL PROBLEMS AND CANNOT ACCESS THE SURVEY. WHAT SHOULD I DO?
Occasionally we experience some technical difficulties with our online surveys. We recommend that you completely close out of the survey and wait for 60 minutes and then try again. If you continue to experience technical difficulties you can contact us.
WHAT DO I DO IF I CAN NOT VIEW OR HEAR SOME OF THE SURVEY CONTENT?
Sometimes you may not have the appropriate technology to view the project such as a sound card or high speed internet access. We are sorry you are unable to participate in these types of projects but hope that you will consider participating in future studies. We also occasionally experience technical issues on our end. Please contact us if you're having technical difficulties.
WHY AM I NOT RECEIVING EMAILS FROM YOU?
Many email and Internet Service Providers have SPAM protection in place to ensure you receive communications from only trusted sites. This may prevent some or any of our email invitations reaching you. To make sure you receive our survey invitations please add [email protected] to your list of trusted senders.
DO I GET PAID FOR PARTICIPATING?
Yes. You can earn a Visa Gift Card for your participation.
IS MY PAYMENT TAXABLE?
Yes. You will be responsible for the payment of any taxes that may be due as a result of payments that you receive from us. We will issue an IRS form 1099 to any member who receives $600.00 (or the then current minimum amount established by the IRS for 1099 reporting) or more in payments from any one of our facilities in a year.
HOW DO I EARN A VISA GIFT CARD?
You can earn a Visa Gift Card by participating in and successfully completing a study. If you do successfully complete a study and earn a reward, please allow 6 - 8 weeks for delivery.
HOW DO I REDEEM FOR THE VISA GIFT CARD?
For each study you successfully complete, a Visa Gift Card in the amount specified in the study's email invitation will be sent to you in 6 - 8 weeks. No redemption is necessary.
I DID NOT RECEIVE MY INCENTIVE
If there is a case where you have not received a reward or have not been rewarded the correct amount, please contact us and we will correct the situation as quickly as possible. Please allow for up to 8 weeks for your reward to arrive.